WhatsApp marketing, checkout recovery and AI support for Shopify—working together, with you in control.
One item in the cart.“Still thinking about it…”
A helpful nudge.
Room to reply.
Illustrative customer journey · early access in preparation
A cart left behind isn’t the end of the story.
Sometimes, it’s the start of a conversation.
From the first question to the next order, keep the conversation connected to your Shopify store.
A thoughtful reminder. Their exact checkout. Room for a real conversation.
Illustrative journey · not a live conversation or product screenshot
The everyday backpackIt is! Your everyday backpack is still in your checkout. Want to pick up where you left off?
A clearer path back to checkout
Bring shoppers back to their checkout with a reminder that respects their permission, their time, and your budget.
Example checkoutIllustrative recovery flow. A purchase or opt-out stops the sequence.
Turn your catalog and policies into helpful replies. Start with drafts your team confirms, then choose where the assistant can act.
“Can I return it if it’s not quite right?”
Let me check your store’s return policy before I answer.
Review drafts. Set limits. Step in.
Example of confirmation mode. No customer message is sent here.
Give your team the conversation and the Shopify context, side by side. Pick up where a teammate or the assistant left off.
A quick question about my order…
Products · order status · conversation history
Example layout, not a screenshot of the live application.
The best automation knows when to send—and when to stop.
WhatsApp opt-in is its own permission. It’s checked again before every marketing send.
See estimates before sending. Set limits that stop spend, rather than just report it.
Flows start switched off. Review the audience, timing and actions before enabling them.
Read attributed revenue beside costs. Attribution is credit, not proof of incremental lift.
Connect your store. Set your boundaries. Launch the flow that matters most.
Bring in products, customers and checkout context with the permissions you approve.
Use your business number and review the account and template approvals you need.
Choose a flow, check your audience and set consent, timing and spending limits.
Send a test, review the result and decide when your first automation goes live.
Preparing for early access. Shopify permissions, Meta approval and provider setup apply.
A platform subscription. Separate messaging charges. Limits you set.
Launch plans are being finalized. We’ll share confirmed pricing and what’s included before you commit.
WhatsApp, SMS and email charges depend on your providers, destination and message type.
Optimato is a Shopify-first customer engagement platform that brings WhatsApp marketing, abandoned checkout recovery, AI assistance, automations and a shared inbox together. It is preparing for early access; a public Shopify App Store installation is not available yet.
After a shopper leaves a Shopify checkout, a recovery flow can send an approved WhatsApp reminder linking back to their checkout. Optimato rechecks channel permission, purchase status, quiet hours, message limits and budget immediately before sending. Completed purchases stop pending reminders.
Yes. You will need your own WhatsApp Business account and business number. Optimato uses Meta’s official WhatsApp Cloud API. Business verification, number eligibility and message-template approval depend on Meta; early access does not guarantee approval.
No. A phone number or email opt-in is not WhatsApp marketing permission. Optimato requires recorded permission for the relevant channel and rechecks it before each marketing message. Customers can opt out, and pending marketing stops when permission is withdrawn.
The assistant is designed to answer from your catalog, order information and store policies. You choose its allowed actions and can start by confirming every draft. When it cannot verify an answer, it can hand the conversation to your team. Privileged actions require approval; it does not independently issue refunds.
Launch plans and pricing are being finalized. The model is a platform subscription with provider messaging charges separate. Estimates, spending limits and AI allowances help you control usage. We will share confirmed pricing before you commit.
The public Shopify App Store listing is not available yet. Shopify sync and selected services have been tested in a development environment, but production messaging and launch approvals are still pending. Email support@optimato.xyz to ask about early access.
Optimato does not use merchant or WhatsApp customer data to train general AI models. The assistant uses store context to help answer that store’s customer questions. Production privacy terms and processor details will be published before public onboarding.
Your next customer conversation could be the start of something good.
Optimato is preparing for early access.
Tell us about your store and what you’d like to do.
